FAQs

Most scanning appointments take approximately 10–15 minutes, including check-in, posing guidance, and the 3D scanning process. The scan itself is captured in just a fraction of a second, making it quick and comfortable for individuals, families, children, and pets.

We recommend arriving a few minutes early to ensure a relaxed, seamless experience and allow plenty of time to prepare for your keepsake.

Our standard turnaround time is approximately 3 weeks from the date of your scanning session. During this time, our team carefully processes your 3D scan, produces your keepsake and completes detailed finishing and quality assurance to ensure your keepsake meets our highest standards.

If you need your keepsake sooner, rush service may be available for an additional fee, subject to production capacity.

We offer four standard keepsake sizes: 4", 5", 6", and 8". For those looking for an even more striking keepsake, we also offer custom sizes up to 15" tall.

Visit our Pricing page for complete size options, pricing, and customization details.

Wear clothing that makes you feel comfortable and best reflects the moment you would like to preserve. We recommend choosing outfits you love, as your figurine will capture your appearance just as you present it on the day of your scan.

For the best results, solid colors and matte fabrics photograph beautifully. Whenever possible, avoid highly reflective materials, transparent fabrics, or extremely loose clothing, as they can reduce the level of detail captured during the scanning process.

Absolutely! Pets are always welcome at Michi3D—they're family too.

Our scanning system is designed to capture not only adults, but also children and pets who may find it difficult to remain perfectly still. To ensure the best possible experience, we recommend contacting us before your appointment so we can help plan the ideal scanning session for your furry companion and create a keepsake you'll cherish for years to come.

Absolutely! We can scan couples, families, and small groups together. Our scanning platform comfortably accommodates up to five people. However, for the highest level of detail and the best overall keepsake quality, we generally recommend up to three people whenever possible.

Your satisfaction is important to us. Before production begins, we provide a digital preview of your 3D model, giving you the opportunity to review the scan and request minor adjustments where needed.

If your keepsake arrives with a manufacturing defect or quality issue, we will be happy to provide a complimentary reprint to ensure your keepsake meets our quality standards.

Yes. We offer shipping throughout Canada and internationally. Shipping costs vary depending on figurine size and destination. Local customers are also welcome to pick up their figurines directly from our studio.

Because each keepsake is custom-made, orders cannot be cancelled or refunded once the scanning session has been completed and production has begun.

However, if your figurine arrives damaged or contains a manufacturing defect, please contact us within 24 hours of delivery. We will work with you to assess the issue and, if applicable, provide a replacement or reprint to ensure your keepsake meets our quality standards.

Yes. If you're unable to visit our studio, we offer a Photo-to-Keepsake service.

Simply provide a set of clear photos, and our team can create a custom 3D figurine based on your images. Please contact us for full requirements and pricing details.

However, please note that while Photo-to-Keepsake allows us to create a meaningful representation, the level of accuracy may not be as precise as our in-studio 3D scanning process, which captures fine details from every angle.